Telephone Support and Dispatch Solutions

Manage emergencies and critical operations with precision and efficiency

Our solution for Telephone Support and Dispatch, is a comprehensive platform designed for centralize and optimize managing communications and resources in real time. This advanced tool is ideal for control centers, emergency services, public safety and industrial operations, providing a quick and coordinated response in high-demand environments.

Key Features of the Solution

Integrated Telephone Service System

Efficient management of incoming and outgoing calls from a single platform.
Detailed recording of interactions to ensure a orderly and transparent care.
Support for multiple communication channels, allowing calls to be redirected quickly and efficiently.

Real-Time Resource Dispatch

Monitoring and control of the deployment of personnel, vehicles and equipment using intuitive tools.
Efficient resource allocation based on location, availability and priority, improving responsiveness.
Optimization of tasks and monitoring in real time, ensuring fluency in critical operations.

Push-to-Talk (PTT) functionality

Instant communication with a single button, replicating traditional radio functionalities, but operating on LTE, IP and Wi-Fi networks.
It allows you to coordinate teams in the field and in the office in a way fast and effective.
Integration with legacy systems such as TETRA, DMR or PMR, facilitating a smooth transition to digital technology.

Real-Time Geolocation

Precise visualization of the location of resources and staff using interactive GIS maps.
Constant monitoring of movements and routes to improve safety and efficiency in operational deployment.
Advanced management of critical areas and real-time alerts.

Recording and Communications Management

Automatic recording of PTT calls and communications for subsequent auditing and analysis.
Full history of interactions, ensuring transparency and improvement in decision-making.
Quick record search and reproduction tools to evaluate critical situations.

Benefits of the Telephone Service and Dispatch Solution

Critical Process Optimization
‍Improve the operational efficiency with a tool that centralizes communications and resource allocation.
Fast and Accurate Response
‍Facilitates the real-time coordination, ensuring agile responses in emergencies or critical tasks.
Interoperability with Existing Systems
‍Seamless integration with traditional radio systems and modern devices, allowing for progressive transition to digital technologies.
Secure and Reliable Communication
‍It ensures secure and stable communications, even in demanding environments.
Advanced Monitoring and Control
‍GIS functionality and real-time tracking provide a precise control of your operations.

Use Cases for the Solution

Control and Public Safety Centers
‍Emergency management, coordination of response teams and immediate dispatch of resources.
Emergency Services
‍Fast response in critical situations such as fire, rescue, or urgent medical attention.
Industrial Operations and Logistics
‍Field operations control, fleet management and efficient communication in industrial environments.
Event Organization and Private Security
‍Security equipment monitoring, resource coordination and uninterrupted communication at mass events.

Transform Your Operations Management

Our platform of Telephone Support and Dispatch revolutionizes the way in which they manage critical communications and resource allocation. Together with Gallus Communications, your organization can operate more efficiently efficiency, safety and precision, ensuring an effective response to any operational challenge.